State Farm® Insurance Agent Nancy Wolfe-Smith

"Office staff is unfriendly and rude. Phone calls are not returned and half the time when you call no one answers the phone. It seems as though every question is a bother and no one wants to help in any way. I ended up switching agents!"

"I have my renters Insurence with them for the past 4 years. Sometimes I even forgot because they always have everything running smoothly for me. Carly and Flavia are my favorite duo. Whenever I call Flavia knows exactly what I need. Carly is always there to answer any of questions and to always help me out even with other things like savings accounts etc. excellent customer service!!!"

"On Thurs 1/16/2025 I woke up at 5 am to about 2 inches of water in my home. Water was coming from the walls! To mitigate the damage I call an emergency plummer and a restoration company. At around 8:15am I finally got a hold of Statefarm. I have been with them since 2017, I have 3 vehicles, life & renters insurance. I also recommended family and friends to them. The agent on the initial phone call seems empathetic(wasn't from Florida of course). She took a video of the damage and I also sent over pictures & a list of damaged items. Which were mostly my sons clothing, shoes, towels and the sofas in the living room that sits really low. I also explained to the agent that both my husband & I had recently lost our jobs and was under considerable amount of stress! She assured me someone would call to follow up. I DID NOT receive a call until Tuesday 1/21, a voicemail from an adjuster Juan Mejias. Not only was this voicemail out of touch! But he told me to go get the items you see on the floor covered in that MOLD water washed and maybe I will be reimbursed! No one came to the house to assess the damages NO ONE! We haven't slept in 4 days, couldn't afford a hotel while the blowers dried the apartment. He never expressed any empathy in fact when I spoke to him on the phone on Wednesdays 1/22 he spoke to me as if I was a piece of trash under his shoes! After I called to cancel all my polices and I was told to call back when I get car insurance. NO ONE ANSWERED THE PHONE after that. TAKE YOUR BUSINESS ELSEWHERE people! These large insurance companies does don't care about you or your family! Our money is what keeps them! Do not do business with them! And I wil be telling this to ever social media platforms out there!"

"Excellent service. My matter was resolved in a very timely manner and the follow up was exceptionally thorough and timely. Thank you for your professionalism Xavier."

"I gave Nancy's office a call this morning to discuss impending changes to my homeowners insurance. Joe recorded my information and told me that someone will look into it and get back to me. I called back to follow up at around 3:00 PM, but there was no answer, so I left a voicemail. A little after 4 PM, I called again and told Joe that no one had contacted to offer assistance. He told me that Flavia will give me a call back and reiterated that he does not deal with home insurance. Joe called me back this time to let me know that Flavia had sent me an email with further details and instructions—which I am unable to access—instead of phoning. I hardly ever call my agent unless I need help, and I never get a response."

"Maria Barreto is the absolute best. She helped me find coverage for my new vehicle I just purchased and was so kind yet informative. As a young adult I really appreciate people who give great advice and spread their wisdom forward, and Maria did just that. Great job to Maria; and great job to State Farm for hiring her."

"I am fairly new to the country and I am in the market for a car. Xavier has been extremely helpful in providing quotes for me. He is very courteous and understanding."

"I needed a different opinion and called using Google. Xavier was very knowledgeable and gave me great information in just a few minutes. Thank you for your help!!"

"Xavier recently helped; he was very honest and straight forward honestly I had another option that was $10 cheaper but since Xavier was very honest and helpful i decided to go with Xavier"

"Excelente atención, por agente de seguro Xavier Padilla, muy buen servicio y aclaro todas las dudas que tenia"

"I have been with this agent and Carley over 2 decades and now with my own children pivoting to the next stages of life… they have been so helpful and lifesavers! Valued, trusted and professional! Thank you so much!!! Michelle"

"This office has taken care of my family and I for a long time. Today Xavier was immensely helpful and went the extra mile to help me save on my policy. I can't thank him enough for going above and beyond assisting me!! It's a great experience when you can tell the agents truly care about helping you. Carley is also an incredible agent over there. Everytime I have spoken with her in the last 10 years, she has always had my back and made me smile. Thank you both so much for your services. And to the Nancy Wolfe-Smith office for all of your help over the years!"

"Nasty and Rude people! READ REVIEWS ON YELP! This office is focus on ruining your insurance! Please just report them if you experience their DISHONESTY! They will DENY they ever did anything but they constantly will screw you up."

"Totally impressed by the patience and professionalism that was given to by Flavia at my State Farm office Nancy Wolfe-Smith today. I needed to change up my coverage, get a quote on a couple new cars I’m considering and discuss my payment options. I can’t say how relieved I am now that I have everything cleared up. Thank you Flavia!"

"No communication when employee no longer works there. Offered no help or solution to a paying customer. All of the five star reviews must be friends and family. Beware!!!"

"Great insurance agent! Very knowledgeable and extremely helpful!"

"Nancy, Carley and the team are phenomenal. Always able to get me the best rate, extremely responsive, and regularly reaches out to review my policies. I couldn’t imagine being with another agency! If I could give ten stars I would!"

"Worst customer service from this office. They have EXCUSES for everything. TAKE IT FROM ME GO SOMEWHERE ELSE! They play dumb as if they don’t know what’s going on and they are so sneaky. Most disingenuous staff/agent!"

"Nancy's insurance office is such a blessing to deal with. No matter which member of her team takes my call, they have always treated me with patience and professionality. They are knowledgeable of their trade, and have helped me get all the coverage I need, and saved me from spending more money than I need to, all at the same time. I highly recommend them to everyone."

"if it's not sales, they won't help. very sneaky and unprofessional. stay away at all costs!"

"Flavia is great and always saves me money. I am very happy with State Farm."

"Carley is so helpful and knowledgeable about my insurance and helps me get the best rates!"

"The Agency has been handling our needs for years. I have always found them responsive to our needs and very professional. I highly recommend them."

"Muy mal servicio de parte de María ..y Flavia llamo y nunca responden y cuando salen al teléfono siempre están apurada necesitan tener más buen customer al cliente y muchos errores cometen después no son responsables de lo que hacen"

"I've been insured by this agency for years. Carley makes being insured with State Farm worth it. The team communicates well and makes me feel respected."