State Farm® Insurance Agent Nancy Wolfe-Smith

"I have been with the location for years. i don't know how to start with all the issues they had with me all those years, at least 3 times wrote new policies and failed to deliver, changed the prices after agreed, changed between vehicles without to let me know about it, discontinued my policy because of misunderstanding of their part. after i had solved everything. it was quiet for like a year, meanwhile they fired some of the people i worked with, and then it become a mess when only 1 manager suppose to review everything. i call after hours to add a new vehicle to my policy, got a price, and approved it, after few weeks the location let me know they cant proceed with that policy and its 150 more each month, i got upset, then they said i can have 3 main cars under my name , then a lot of go and back issues. i explained them i had all sort out with the corporation and that they just need to give it a go as the agency, they made it so complicated, manager Carly was very stubborn and made me change and pay more on my policies, not helpful at all, i have asked to speak with Nancy the owner, and in a cheeky kind of manor, said she can do nothing . i told them i want to move agency few years ago and they said its not possible. so IT IS POSSIBLE, i call corporate, and the transfer me to another agency. i would not recommend this location , there are better agencies . i just had too much issues with them over the years, and got tired, there were so many additional issues, that its hard to write them all. but they are very very not professional , and made me pay more money over the years. complicating the process. they will reply that they are sorry etc. but honestly im not interested in their sorry, they crossed the line . they should help the clients, and not make their life harder with excuses."

"As always Maria B has done an excellent job. However that’s the now story, she’s the only on in the store that was capable of convincing me to go back to State Farm. The package provided could only have been thought through by an experienced representative and that’s priceless. Thanks Maria B."

"I have been a customer of this agency for many years, and have recently been moving all of my policies over to them.... home, rentals, umbrella, cars. Why???? Because Maria Barreto is AMAZING!!! She has identified and put together bundling packages for me which is saving me a lot of money! But mostly she is extremely responsive, even when I have last minute needs. I would never go anywhere else! Her customer service is #1!"

"My family has been with Nancy Wolfe-Smith and her staff for at least 40 years. They have always been very good to us. After my mother passed and my father continued to use them, the customer service continued to be the best. As my father aged and he struggled to maintain his independence over the years, everyone at the office was always very patient and so kind to him. I don’t know if any other insurance office that would take the time to call me out of the blue and offer ways to save us money as our needs changed. I highly recommend this State Farm office."

"I bought policy for car which I requested cancellation immediately as I got better policy. This office keep telling me that we submitted the request for cancellation however I am keep getting mails saying that I have policy premium overdue. This office telling me that don't pay anything. Now I got mail saying that Policy will be cancelled due to non payment of premium. Now I understand that they don't cancell the policy because of their commission and let customer take the blame of cancellation due to non payment. Which will impact my credit score. NEVER BUY ANY POLICY FROM THEM. THEY PROVIDE MISINFORMATION AND CHEAT YOU."

"Great company and I will definitely be referring family and friends. They're always there to help with any questions. Been with them for many years and I will continuing with them in the future. I put my young son on my policy and State Fram and Nancy had the best rates for us. There's discounts for good grades and safe driver etc."

"I purchased my house and vehicle insurance from this office recently. Maria Barreto was the agent, who patiently worked with me to accommodate my needs. She went above and beyond to explain everything to me. No tricks and no games. I definitely recommend using the service of these professional group of people at Plantation office."

"I've been with State Farm for more than 20 years, and Nancy has been my agent for most of them. Her staff is always patient and professional, even when I have not been, and they do their best to help you understand the frustrations of insurance, so you only pay for what you need without silly TV commercials. Huge shout out to Carley, who always comes to my rescue when I need her! Trust in State Farm for your insurance needs, and if you pick an agent, call Nancy Wolfe-Smith. You won't be sorry you did."

"(Translated by Google) Maria was very kind and explanatory. He was kind enough to install the mileage app on my phone. I remembered in detail the conversation we had on my first visit to the office. (Original) María fue muy amable y explicativa. Tuvo la amabilidad de instalar la aplicación del marcador de millas en mi teléfono. Recordaba al detalle la conversación que sostuvimos en mi primera visita a la oficina."

"As a very long term client from the Nancy Wolfe-Smith State Farm Agency, I must say that I've always had great service, specifically Carley Brattland....everyone in their office is great, but Carley stands out, as every time I have a question about anything she is extremely responsive and explains things in a logical and friendly manner....I've not left this agency as there isn't a need to fix what isn't broken....Nancy should be beyond happy to have Carley and the Team that she has-as they are what makes her successful....I wish you all the best in this 2021! :)"