Nancy Wolfe-Smith

"I bought policy for car which I requested cancellation immediately as I got better policy. This office keep telling me that we submitted the request for cancellation however I am keep getting mails saying that I have policy premium overdue. This office telling me that don't pay anything. Now I got mail saying that Policy will be cancelled due to non payment of premium. Now I understand that they don't cancell the policy because of their commission and let customer take the blame of cancellation due to non payment. Which will impact my credit score. NEVER BUY ANY POLICY FROM THEM. THEY PROVIDE MISINFORMATION AND CHEAT YOU."

"Great company and I will definitely be referring family and friends. They're always there to help with any questions. Been with them for many years and I will continuing with them in the future. I put my young son on my policy and State Fram and Nancy had the best rates for us. There's discounts for good grades and safe driver etc."

"I purchased my house and vehicle insurance from this office recently. Maria Barreto was the agent, who patiently worked with me to accommodate my needs. She went above and beyond to explain everything to me. No tricks and no games. I definitely recommend using the service of these professional group of people at Plantation office."

"I've been with State Farm for more than 20 years, and Nancy has been my agent for most of them. Her staff is always patient and professional, even when I have not been, and they do their best to help you understand the frustrations of insurance, so you only pay for what you need without silly TV commercials. Huge shout out to Carley, who always comes to my rescue when I need her! Trust in State Farm for your insurance needs, and if you pick an agent, call Nancy Wolfe-Smith. You won't be sorry you did."

"(Translated by Google) Maria was very kind and explanatory. He was kind enough to install the mile marker app on my phone. I remembered in detail the conversation we had on my first visit to the office. (Original) María fue muy amable y explicativa. Tuvo la amabilidad de instalar la aplicación del marcador de millas en mi teléfono. Recordaba al detalle la conversación que sostuvimos en mi primera visita a la oficina."

"As a very long term client from the Nancy Wolfe-Smith State Farm Agency, I must say that I've always had great service, specifically Carley Brattland....everyone in their office is great, but Carley stands out, as every time I have a question about anything she is extremely responsive and explains things in a logical and friendly manner....I've not left this agency as there isn't a need to fix what isn't broken....Nancy should be beyond happy to have Carley and the Team that she has-as they are what makes her successful....I wish you all the best in this 2021! :)"

"I just love this State Farm Agency. Their customer service is second to none. It’s just a joy when you walk in there. Everyone greets you with a smile and takes good care of you. They are also very knowledgeable with what ever your needs are. Mine is Auto and they are always very helpful in explaining all my options and help me select the best policy for my needs. Carley is FANTASTIC. She has a GREAT personality and always makes me feel like a friend. She knows her stuff and can simplify it for you so you understand. She is patient and always willing to have a great conversation to make me feel at ease and smile no matter what my day is like. I have never met Nancy (The Boss) and I mentioned that to Carley today. She said, “Well she just walked in, let me introduce you to her”. I felt honored. Nancy exemplifies what a great agency she has, by how she manages her great staff and by taken the time to meet me. I am so happy to be a customer here for over 15 years. BEST AGENCY EVER. Thank you Nancy, Carley and staff for being there and demonstrating what EXCELLENT CUSTOMER SERVICE really looks like in this business."

"I've been a customer of this office for a few years and everything has been great. I have multiple policies with SF and have just recently added a new vehicle. Did not replace any of the current ones I have just added a vehicle. Ever since this new vehicle was added it has been a nightmare. I cant tell you how many times I've had to follow up with Carly and let them know my auto payment was not deducted. Also I've caught my policies inactive meaning I'm driving g without insurance. The sole purpose to having an agent is to have a point of contact and someone who can advise if something is about to lapse or terminate but that does not work in this office. Another scenario is I have vehicles that are for show and are not driven, i asked to get different quotes on a specific vehicle and i told them i would be looking at other options but if i did not find what i was looking for i would come back. I called back today to reinstate this vehicle and the new policy is almost 250 more than my previous policy. When I asked Carly why the huge spike she responded with a horrible attitude. As if she's doing me a favor. Small business or even large business tend to forget they have their doors open because customers like me pay for their service it's not a "favor" also I dont need to be spoken to in such a way especially with the amount of money I spend with statefarm yearly. I've been a state farm customer since I'm 16 and will continue to be their customer just not with this agency. To any potential new customer I would advise to driver a few more miles and choose a different agent."