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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dayna Afflick

Dayna Afflick

October 23, 2024

5  out of  5
rating by Dayna Afflick
"I am fairly new to the country and I am in the market for a car. Xavier has been extremely helpful in providing quotes for me. He is very courteous and understanding."
We responded:
"Thank you, Dayna, for your kind review :)"
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Jonathan Lezama

October 15, 2024

5  out of  5
rating by Jonathan Lezama
"I needed a different opinion and called using Google. Xavier was very knowledgeable and gave me great information in just a few minutes. Thank you for your help!!"
We responded:
"Thank you, Jonathan! I'm glad we were able to help :)"
Profile photo of Stat God

Stat God

October 4, 2024

5  out of  5
rating by Stat God
"Xavier recently helped; he was very honest and straight forward honestly I had another option that was $10 cheaper but since Xavier was very honest and helpful i decided to go with Xavier"
We responded:
"Thank you for your feedback...we really appreciate it :) Nancy "
Profile photo of Jose Gregorio Hernandez Dib

Jose Gregorio Hernandez Dib

October 2, 2024

5  out of  5
rating by Jose Gregorio Hernandez Dib
"Excelente atención, por agente de seguro Xavier Padilla, muy buen servicio y aclaro todas las dudas que tenia"
We responded:
"Gracias!"
Profile photo of Michelle McLeod

Michelle McLeod

August 13, 2024

5  out of  5
rating by Michelle McLeod
"I have been with this agent and Carley over 2 decades and now with my own children pivoting to the next stages of life… they have been so helpful and lifesavers! Valued, trusted and professional! Thank you so much!!! Michelle"
We responded:
"Michelle...Thank you for your review! Carley and I appreciate you! Nancy"
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Justin

July 24, 2024

5  out of  5
rating by Justin
"This office has taken care of my family and I for a long time. Today Xavier was immensely helpful and went the extra mile to help me save on my policy. I can't thank him enough for going above and beyond assisting me!! It's a great experience when you can tell the agents truly care about helping you. Carley is also an incredible agent over there. Everytime I have spoken with her in the last 10 years, she has always had my back and made me smile. Thank you both so much for your services. And to the Nancy Wolfe-Smith office for all of your help over the years!"
We responded:
"Justin: Thank you so much for your amazing review. Carley and Xavier are a huge important part of the office, I'm glad they've taken care of you so well. Nancy"
Profile photo of KS Tenk

KS Tenk

June 6, 2024

1  out of  5
rating by KS Tenk
"Nasty and Rude people! READ REVIEWS ON YELP! This office is focus on ruining your insurance! Please just report them if you experience their DISHONESTY! They will DENY they ever did anything but they constantly will screw you up."
We responded:
"We have rules and regulations from the state of Florida we must follow. That means we can only do what we are allowed to do. We most definitely cannot "ruin" your insurance but we do understand your frustrations with the industry. "
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Wendy Keen

May 30, 2024

5  out of  5
rating by Wendy Keen
"Totally impressed by the patience and professionalism that was given to by Flavia at my State Farm office Nancy Wolfe-Smith today. I needed to change up my coverage, get a quote on a couple new cars I’m considering and discuss my payment options. I can’t say how relieved I am now that I have everything cleared up. Thank you Flavia!"
We responded:
"Wendy: Thank you so much for your kind review. Flavia is a great asset to our office and it's nice to hear that our customers feel the same way. We appreciate your business and look forward to working with you for years to come. Nancy"
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ed rhodes

May 24, 2024

1  out of  5
rating by ed rhodes
"No communication when employee no longer works there. Offered no help or solution to a paying customer. All of the five star reviews must be friends and family. Beware!!!"
We responded:
"Ed: I know my Office Manager spoke to you about your situation. I'm sorry we couldn't help you further. Nancy"
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Scott Arbogast

March 15, 2024

5  out of  5
rating by Scott Arbogast
"Great insurance agent! Very knowledgeable and extremely helpful!"
Profile photo of Angela Arbogast

Angela Arbogast

March 15, 2024

5  out of  5
rating by Angela Arbogast
"Nancy, Carley and the team are phenomenal. Always able to get me the best rate, extremely responsive, and regularly reaches out to review my policies. I couldn’t imagine being with another agency! If I could give ten stars I would!"
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Vek T

March 13, 2024

1  out of  5
rating by Vek T
"Worst customer service from this office. They have EXCUSES for everything. TAKE IT FROM ME GO SOMEWHERE ELSE! They play dumb as if they don’t know what’s going on and they are so sneaky. Most disingenuous staff/agent!"
We responded:
"Vek: I'm sorry but I can't find your name in any of my accounts. Please call the office so we can help with your issue. Nancy "
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Dave Bosworth

March 11, 2024

5  out of  5
rating by Dave Bosworth
"Nancy's insurance office is such a blessing to deal with. No matter which member of her team takes my call, they have always treated me with patience and professionality. They are knowledgeable of their trade, and have helped me get all the coverage I need, and saved me from spending more money than I need to, all at the same time. I highly recommend them to everyone."
We responded:
"Dave...Thank you so much for your review. We really appreciate you! Nancy "
Profile photo of Inna Jenkins

Inna Jenkins

February 14, 2024

1  out of  5
rating by Inna Jenkins
"if it's not sales, they won't help. very sneaky and unprofessional. stay away at all costs!"
We responded:
"Inna - I'm sorry our office wasn't able to help. Unfortunately, we can't always do what customers ask due to rules and regulations. Nancy"
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Kyle Wagner

February 12, 2024

5  out of  5
rating by Kyle Wagner
"Flavia is great and always saves me money. I am very happy with State Farm."
We responded:
"Thanks for the review Kyle! We love Flavia too :)"
Profile photo of Jamy Wilson

Jamy Wilson

January 17, 2024

5  out of  5
rating by Jamy Wilson
"Carley is so helpful and knowledgeable about my insurance and helps me get the best rates!"
We responded:
"Thank you, Jamy, for your kind review!"
Profile photo of rick wilson

rick wilson

January 8, 2024

5  out of  5
rating by rick wilson
"The Agency has been handling our needs for years. I have always found them responsive to our needs and very professional. I highly recommend them."
We responded:
"Thank you Rick!"
Profile photo of Serpa Serpa

Serpa Serpa

December 21, 2023

1  out of  5
rating by Serpa Serpa
"Muy mal servicio de parte de María ..y Flavia llamo y nunca responden y cuando salen al teléfono siempre están apurada necesitan tener más buen customer al cliente y muchos errores cometen después no son responsables de lo que hacen"
We responded:
"Serpa: I understand that Maria tried her best to help you. Your policies have been transferred to the agent you requested. "
Profile photo of Stan Lee

Stan Lee

November 21, 2023

5  out of  5
rating by Stan Lee
"I've been insured by this agency for years. Carley makes being insured with State Farm worth it. The team communicates well and makes me feel respected."
We responded:
"Stan: Thank you for your review. I couldn't do it without Carley, I'm glad you feel the same way. Nancy"
Profile photo of Harold Gelin

Harold Gelin

August 24, 2023

5  out of  5
rating by Harold Gelin
"It's been 3 months since I got a call from Lucas State Farm. My car insurance was through the roof. Since then I have been paying half of what I was paying before. I am glad I answered that call. Thank you Lucas."
We responded:
"Thank you for the review, Harold! I'm glad we were able to help!"
Profile photo of Dylan Carrero

Dylan Carrero

June 24, 2023

5  out of  5
rating by Dylan Carrero
"Lukas was amazing! He was patient and addressed all my questions. I highly recommend them for anyone needing help with insurance"
We responded:
"Thanks Dylan! I appreciate you sharing about how good Lukas is :) "
Profile photo of Giovanni Braga

Giovanni Braga

June 14, 2023

5  out of  5
rating by Giovanni Braga
"Thanks Lukas. Great on phone. Highly recommend"
We responded:
"Thank you for letting me know! We love Lukas and appreciate you sharing how good he is :) "
Profile photo of MITCH ULRICH

MITCH ULRICH

June 2, 2023

5  out of  5
rating by MITCH ULRICH
"My premium payment jumped from $133 to $308 in one month, so I went to this office to resolve the issue. I’ve never seen a more amazing effort & display of professional customer service as I was blessed to witness today. Lily Mallon was absolutely incredible. I have no words. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Mitch! Lily and I both appreciate your feedback."
Profile photo of Rebecca Hall

Rebecca Hall

April 23, 2023

5  out of  5
rating by Rebecca Hall
"Top notch service! I wasn’t sure about what was/wasn’t covered in my policy, but Lukas took the time to explain everything in a polite, understandable way. I highly recommend it."
Profile photo of Matan Ipale

Matan Ipale

December 19, 2022

1  out of  5
rating by Matan Ipale
"I have been with the location for years. i don't know how to start with all the issues they had with me all those years, at least 3 times wrote new policies and failed to deliver, changed the prices after agreed, changed between vehicles without to let me know about it, discontinued my policy because of misunderstanding of their part. after i had solved everything. it was quiet for like a year, meanwhile they fired some of the people i worked with, and then it become a mess when only 1 manager suppose to review everything. i call after hours to add a new vehicle to my policy, got a price, and approved it, after few weeks the location let me know they cant proceed with that policy and its 150 more each month, i got upset, then they said i can have 3 main cars under my name , then a lot of go and back issues. i explained them i had all sort out with the corporation and that they just need to give it a go as the agency, they made it so complicated, manager Carly was very stubborn and made me change and pay more on my policies, not helpful at all, i have asked to speak with Nancy the owner, and in a cheeky kind of manor, said she can do nothing . i told them i want to move agency few years ago and they said its not possible. so IT IS POSSIBLE, i call corporate, and the transfer me to another agency. i would not recommend this location , there are better agencies . i just had too much issues with them over the years, and got tired, there were so many additional issues, that its hard to write them all. but they are very very not professional , and made me pay more money over the years. complicating the process. they will reply that they are sorry etc. but honestly im not interested in their sorry, they crossed the line . they should help the clients, and not make their life harder with excuses."
We responded:
"Matan: As you know, we were unable to make the changes you requested. Hopefully your new agent who we transferred you to has been helpful. Nancy"